Yourinbox,answered—whileyou'rebusyrunningtheshop.
Duri answers your Instagram and WhatsApp customers the way you would. It handles the easy ones, flags the ones that need you, and gets smarter every time you reply.
No credit card · 2-minute setup · Instagram + WhatsApp
Three steps.
One quiet inbox.
Customers message.
A DM lands on Instagram or WhatsApp. Duri reads it against what it knows about your business.
Jamie
hi! what time do you close today?
Duri handles it — or flags it.
If it's confident, Duri replies in your voice. If not, it stays silent and escalates to you with context.
We close at 7 PM tonight! Anything else I can help with?
You reply. Duri learns.
Every time you handle an escalation, Duri suggests an answer to remember for next time. Your front desk gets smarter every week.
Custom order request — outside KB
Awaiting your reply…
Today: your DMs. Coming soon: your whole front desk.
Answers in your voice
Duri learns your tone, your services, your policies. Customers get replies that sound like you, not like a template.
Are you open Sunday?
Yes! We're open Sunday 10–6. Want to book?
Knows when to ask you
When a question is ambiguous, sensitive, or new, Duri stays silent and escalates. No hallucinations. No embarrassing bot moments.
Gets smarter every reply
Every time you handle an escalation, Duri suggests a knowledge base update. Your front desk trains itself as you work.
Your business in Duri’s head
Hours, pricing, services, policies, FAQ — Duri keeps it all in a simple knowledge base you can edit anytime.
Instagram + WhatsApp today
Connect both channels in one place. Messenger and more coming.
Safe by default
Duri filters out abusive, harassing, or off-topic messages before they reach your inbox.
See it work.
Right now.
Watch Duri handle a real conversation, then take over and ask anything a customer might send.
Real chat, real AI. Ask anything a customer might.
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